Politique d’expédition
Shipping Policy
At Provision Gardens, we want every order to arrive safely, securely, and as quickly as possible. We carefully prepare and package orders before shipment and work with established Canadian carriers to provide reliable delivery service.
Please review this Shipping Policy carefully before placing your order.
Shipping Within Canada
Provision Gardens currently ships within Canada only. We may expand our shipping destinations in the future.
Free shipping is available on qualifying Canadian orders, excluding oversized items and other products that are not eligible for free shipping. Eligibility is based on the qualifying pre-tax order subtotal. If discounts or promotions reduce the qualifying subtotal below the required threshold, free shipping will no longer apply.
During checkout, you may see different carrier options available for your location. While we will consider the shipping method selected, Provision Gardens reserves the right to use a different courier when we believe another carrier will provide faster, safer, or more reliable delivery. When we make this change, there will be no additional charge to you unless we contact you in advance regarding an exceptional shipping circumstance.
Carriers may include Canada Post, FedEx, Purolator, Canpar, Dicom, and other delivery providers.
Shipping Address Responsibility
Customers are responsible for ensuring that all shipping information provided at checkout is complete, accurate, and deliverable.
Please carefully review your:
Name
Street address
Unit or apartment number
City and province
Postal code
Telephone number
Any other information required for delivery
Provision Gardens is not responsible for delays, failed delivery attempts, address correction charges, or returned shipments resulting from incorrect, incomplete, invalid, or undeliverable information provided by the customer.
If you notice an error in your shipping information before your order has shipped, please contact Provision Gardens as soon as possible. We will make reasonable efforts to update the information, but changes cannot be guaranteed once an order has entered processing.
Address Changes After Shipment
Once an order has been shipped, Provision Gardens is generally unable to change the delivery address.
The customer must contact the shipping carrier directly to request any available address correction, redirection, or delivery change.
Any such request is subject to the carrier's policies and approval. Provision Gardens cannot guarantee that the carrier will be able to change the address once a shipment is in transit.
Any additional carrier charges resulting from an address correction, redirection, or customer-requested delivery change are the responsibility of the customer.
Order Processing and Delivery Times
Order processing time and courier transit time are separate.
Estimated delivery times shown at checkout or provided by the carrier generally begin after the order has been processed, shipped, and accepted by the carrier.
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances including, but not limited to:
Weather conditions
Carrier service disruptions
Peak shipping periods
Statutory holidays
Remote or rural delivery locations
Transportation delays
Unsuccessful delivery attempts
Other circumstances outside of Provision Gardens' reasonable control
Provision Gardens is not responsible for delays caused by the carrier or circumstances outside of our reasonable control. However, if you experience an issue with your shipment, please contact us and we will make reasonable efforts to assist you.
Tracking Information
All shipped Provision Gardens orders include a tracking number.
Once your order has shipped, tracking information will be provided so that you can follow the progress of your delivery.
Carrier tracking records, delivery scans, pickup records, delivery confirmations, and signature records may be used to confirm the status and delivery of a shipment.
Customers are encouraged to monitor their tracking information after shipment, particularly when a delivery attempt, pickup notice, or other action from the carrier is shown.
Signature Required for Delivery
For the security of our customers and their purchases, all shipped orders require a signature upon delivery.
This helps reduce the risk of packages being left unattended and provides confirmation that the shipment was received at the delivery address.
The person who placed the order does not necessarily need to be the individual who signs for the package. A household member, employee, receptionist, or another person present at the delivery address may sign for the shipment on the customer's behalf, subject to the carrier's procedures.
When a person at the delivery address accepts and signs for a shipment, the shipment will be considered received on behalf of the customer.
Carrier signature records may be used as confirmation of delivery.
Adult Signature Required
Certain orders may require an adult signature upon delivery.
This may apply based on the products ordered, order value, carrier requirements, security considerations, or other circumstances.
When an adult signature is required, the carrier may require the person accepting the shipment to meet its applicable age and identification requirements.
The customer is responsible for ensuring that an eligible adult is available to accept the shipment or for following the carrier's instructions to collect the shipment from an authorized pickup location.
Missed Deliveries and Courier Pickup Locations
If no one is available to sign for a shipment when delivery is attempted, the carrier may:
Make another delivery attempt;
Leave a delivery notice;
Hold the shipment at a designated pickup location; or
Provide other instructions for receiving the shipment.
It is the customer's responsibility to follow the carrier's instructions and claim the package within the carrier's permitted holding period.
Provision Gardens is not responsible for a shipment being returned because the customer did not claim or collect the package within the timeframe established by the carrier.
Unclaimed, Refused, Incorrect Address, and Returned Shipments
Customers are responsible for accepting and claiming their shipments after an order has been dispatched.
An order may be returned to Provision Gardens for reasons including, but not limited to:
Incorrect shipping information
Incomplete shipping information
Invalid or undeliverable addresses
Missing unit or apartment numbers
Refused delivery
Failure to claim or pick up the shipment
Repeated unsuccessful delivery attempts
Failure to respond to the carrier
Expiration of the carrier's pickup holding period
If a shipment is returned to Provision Gardens, the order will not automatically be reshipped.
Refund of a Returned Shipment
Once the shipment has been returned to us and reviewed, an applicable refund may be issued.
The refund will be less any applicable costs or fees associated with the original shipment and its return, which may include, but are not limited to:
Original shipping charges
Return shipping charges
Carrier return fees
Address correction fees
Processing fees
Payment processing fees
Handling costs
Other charges incurred as a result of the shipment being returned
These costs are the responsibility of the customer when the return results from an incorrect or incomplete address, refused delivery, an unclaimed shipment, missed pickup deadline, or other circumstances attributable to the recipient.
Reshipping a Returned Order
If a returned shipment arrives back at Provision Gardens and the customer would like the order shipped again, the customer will be responsible for the cost of the new shipment.
Any outstanding costs associated with the original shipment or return may also be required before the order is reshipped.
Provision Gardens reserves the right to decline reshipment and instead issue an applicable refund after permitted costs and fees have been deducted.
Order Cancellations
If you would like to cancel an order, please contact Provision Gardens as soon as possible.
Before the Order Has Shipped
If the order has not yet been shipped, we may be able to cancel it.
Approved cancellations will be refunded less the applicable processing fee.
Submitting a cancellation request does not guarantee that the order can be cancelled. Orders may be processed quickly, and once an order has been shipped, it can no longer be cancelled.
After the Order Has Shipped
Once an order has been shipped, it cannot be cancelled.
If you no longer want the order, you must first receive the shipment and contact Provision Gardens to request a return authorization.
The return must follow our applicable return procedures and policies.
Shipping charges, return shipping costs, processing fees, or other applicable fees may apply.
Return Authorization Required
All returns must be authorized by Provision Gardens before they are sent back to us.
Customers must contact us to request a Return Merchandise Authorization (RMA) before returning any product.
Returns sent to Provision Gardens without prior authorization or a valid RMA will not be accepted.
Receiving a return authorization does not automatically guarantee that a return will qualify for a refund. The product must also meet the applicable requirements of our Return Policy.
Customers are responsible for following the return instructions provided with their authorization.
Split Shipments
Provision Gardens may ship an order in more than one package when necessary.
This may occur due to:
Product availability
Inventory being located at different locations
Package size or weight
Carrier requirements
Shipping restrictions
Operational considerations
Separate tracking numbers may be provided for each shipment.
Receiving one package does not necessarily mean that the entire order has been delivered. Please review all tracking numbers associated with your order.
Remote Locations and Exceptional Shipping Costs
Free shipping is available only to eligible Canadian addresses.
Certain remote, rural, northern, or otherwise difficult-to-service locations may:
Be excluded from free shipping;
Require additional shipping charges;
Have limited carrier availability; or
Require alternative delivery arrangements.
Some carriers are also unable to deliver to P.O. Boxes. If a P.O. Box or another address that cannot be serviced by the applicable carrier is provided, we may contact you for an alternative delivery address.
If the actual cost of shipping is substantially different from the amount calculated during checkout, Provision Gardens reserves the right to contact the customer before shipping.
The customer may be provided with the option to approve any additional shipping charges.
Provision Gardens also reserves the right to cancel and refund an order if we are unable to reasonably ship the order to the destination provided or if suitable shipping arrangements cannot be made.
Order Verification and Fraud Prevention
To help protect our customers and Provision Gardens from unauthorized or fraudulent transactions, we reserve the right to verify information associated with an order before shipment.
This may include verification of:
Customer contact information
Billing information
Shipping information
Payment information
Order details
Other information reasonably required to verify the transaction
An order may be temporarily held while verification is being completed.
We may contact the customer for additional information when reasonably necessary.
Provision Gardens reserves the right to cancel an order if we are unable to reasonably verify the transaction or believe additional verification is required and cannot be completed.
If an order is cancelled by Provision Gardens under these circumstances, an applicable refund will be issued.
Lost Shipments
If your tracking information appears to indicate that your shipment may be lost, please contact Provision Gardens as soon as possible.
We will review the tracking information and, where appropriate, assist with opening an investigation with the shipping carrier.
Carrier investigations, search procedures, claim decisions, and processing times are determined by the applicable carrier and may take time to complete.
Provision Gardens may be required to wait for the carrier's investigation or determination before an appropriate resolution can be provided.
Damaged Shipments
If your shipment arrives damaged, please contact Provision Gardens immediately after receiving it.
Courier damage claims are subject to reporting deadlines, and delays in reporting damage may affect our ability to submit or successfully complete a claim with the carrier.
When reporting shipping damage, please retain all products and packaging and provide clear photographs showing:
The exterior of the shipping package
Any visible damage to the package
The shipping label
The interior packaging and protective materials
The damaged product
The damaged area of the product
Any other information reasonably requested for the carrier claim
Do not discard the shipping carton, packaging materials, damaged product, or shipping label while a damage claim is being reviewed.
These items and photographs may be required by the courier as part of its investigation.
Provision Gardens will make reasonable efforts to assist with eligible shipping damage claims. Carrier investigations, claim eligibility, reimbursement decisions, and processing times remain subject to the applicable carrier's requirements and procedures.
Carrier Policies
Shipping and delivery services are provided by independent third-party carriers.
Once an order is in transit, certain delivery matters—including address changes, pickup locations, delivery attempts, identification requirements, holding periods, and signature procedures—are governed by the applicable carrier's policies.
Provision Gardens will make reasonable efforts to assist customers with shipping issues, but we cannot override a carrier's operational procedures or guarantee that a carrier will approve a requested delivery change.
If you have questions about shipping your order, please contact Provision Gardens before completing your purchase. We are happy to help clarify available shipping options and requirements.
