Need answers? You’ve come to the right garden! Here are the most common questions we receive—from shipping details to order help and everything in between.

Frequently Asked Questions

Is this product in stock and ready to grow its way to you?

Great question—it’s the one we hear the most! Unlike some websites, our garden stays organized with live inventory. If a product is marked ‘In Stock,’ it’s truly ready to ship. And don’t worry—you can’t plant more in your cart than we actually have on hand. Rarely, there may be a small weed in the system, but we work hard to keep it accurate!

Order Issues, Shipping & Returns

Have a question about your order? We’re here to help! Please contact the location that carefully packed and fulfilled your garden goodies.

Shipping Policy: View Details
Refund Policy: Learn More

Your tracking number can be found on your receipt, or if you’ve created an account, simply log in to view it anytime.

Which areas do you ship to?

We Ship Internationally!
Your garden dreams can grow anywhere—we offer worldwide shipping.

Outside of Canada?
Please review our Terms & Conditions for details on international shipping.

Large Orders:
For security and peace of mind, large orders will only be shipped to the billing address on file.

When will I receive my order?

When you check out, you’ll be able to select your preferred delivery time based on the available couriers.

A Note on Couriers:
While you choose a courier at checkout, we reserve the right to switch carriers if it means getting your garden goodies to you faster—at no extra cost to you.

Delays Can Happen:
Although we work hard to ensure timely delivery, couriers sometimes experience unexpected delays beyond our control. Thank you for your patience as we help your order make its way home to you!